Article:
IsatPhone Pro firmware 5.3.0
Recommendations for installation
This is a mandatory firmware upgrade to prevent users being impacted by a fault in product operation and planned network enhancements.
As announced earlier, a fault was identified with IsatPhone Pro firmware versions 5.1.0 and 5.2.0 (the latest) that affects handsets manufactured since 7 September 2012. The fault causes the battery on these phones not to charge while the handset is switched off. If the battery is allowed to run flat, then it becomes impossible to charge the battery with the phone connected to the wall charger provided, unless the battery is charged externally or the phone is connected to a USB low drip charger (e.g. laptop or desktop PC with installed IsatPhone Pro USB drivers).
For handsets in the field, Inmarsat recommends that customers upgrade their phones to this release at the earliest opportunity.
This is a mandatory firmware upgrade. It supersedes version 5.2.0, which had a deadline for mandatory update of 30 June 2013.
PLEASE NOTE: As previously notified, users will experience problems connecting to the network if the upgrade is not done before 31 December 2013.
Pre-requisites for installation and advice after installation
The handset must be running firmware version 3.0.2 or above.
You do not need to install all firmware versions between 3.0.2 and 5.0.0.
In order to upgrade the handset’s firmware you must have a PC running Windows 7, Windows Vista or XP. For Windows 7 users, the latest version of USB drivers and IsatPhone Pro’s firmware upgrade tool must be installed.
Once the phone is upgraded to version 5.3.0 do not downgrade to a version prior to 3.0.5a. If this downgrade is performed:
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Phone book contacts and messages will be erased
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Call logs (Dialled, Received, and Missed) will not be updated.
To install IsatPhone Pro firmware 5.3.0:
1. Ensure that USB drivers and the firmware upgrade tool are installed on your PC
2. Double-click on Inmarsat’s firmware upgrade tool and follow on screen instructions.
The firmware upgrade will take approximately 15 minutes. After installation, you can check the firmware version by switching on the phone and selecting Menu > Settings > About > Firmware version.
Important fixes firmware version 5.3.0:
(deadline for mandatory update of 31 December 2013)
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Fix for battery charging fault when product is powered off.
Important fixes firmware version 5.2.0:
(deadline for mandatory update of 30 June 2013)
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Twitter Application Improved Time Zone configuration
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Fix to display of Class 3 SMS messages received from BGAN
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Fix to restart problem after storing SIM Contact in Japanese
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Japanese Character completion Typo on IsatPhone Pro Japanese
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